Data Foundation & Governance

Order Reconciliation

Order Reconciliation

Order Reconciliation is the process of validating booked orders across systems to ensure they are posted to the ledger accurately, timely, and to the correct profit center and account. Read more
Order Reconciliation is the process of validating booked orders across systems to ensure they are posted to the ledger accurately, timely, and to the correct profit center and account. It confirms correct service reclassification and bundle split processing, ensures operational report accuracy, and proactively identifies order or process risks to prevent posting errors. Read less
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Data Foundation

Data Foundation

The SSG Bookings Data Foundation serves as the unified and governed data foundation for PCSD, ISG, MBG Services Bookings and ISG/DaaS TCV, TCV to go, etc analytics. It is designed to provide consistent, reliable, and reusable Bookings and Signings data to support business reporting, performance monitoring, and data-driven decision making. Read more
The SSG Bookings Data Foundation serves as the unified and governed data foundation for PCSD, ISG, MBG Services Bookings and ISG/DaaS TCV, TCV to go, etc analytics. It is designed to provide consistent, reliable, and reusable Bookings and Signings data to support business reporting, performance monitoring, and data-driven decision making. This data foundation consolidates data from multiple source systems using standardized definitions and metrics, covering key business dimensions such as customer, product, geography, and sales organization. Through a well-defined data model and clearly documented business logic, it ensures alignment and comparability across different analytical use cases and teams. Read less
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Data Governance

Data Governance

Our data foundations are governed by standardized data quality controls and continuous monitoring tools to ensure reliable and consistent data. Read more
Our data foundations are governed by standardized data quality controls and continuous monitoring tools to ensure reliable and consistent data. Automated checks and transparency into data health help proactively identify issues and maintain a high level of trust in the data used across reporting, analytics, and downstream systems. Read less
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Business Intelligence

Business Intelligence includes Business Insights, Regular Scorecard, Report Usage and more.

Business Insights

Business Insights

Comprehensive performance tracking across Finance Scorecard, Sales Operation Dashboard, Delivery Dashboard and GEO Scorecards for real-time business visibility.

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Regular Scorecard

Regular Scorecard

Periodic scorecard reporting covering key business metrics, targets and actuals across all SSG segments and channels.

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Report Usage

Report Usage

Monitor Power BI report usage across the organization, tracking access frequency, active users and report adoption trends to optimize BI resource allocation.

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PN/OH Management

SSG OH V3.2 Transition Project Kick Off
PN/OH IMAGE V3.2
PN OH Diagram

Part Number & Offering Hierarchy Details

SSG Offering Hierarchy V3.2 - Current Status and Planning

SSG OH V3.2 Active

SSG Offering Hierarchy V3.2 Transition Project has been kicked off, please expect the final version in May, 2026.

Annual Offering Hierarchy Transition Process Annual

An annual, structured process to align the Offering Hierarchy with Strategic Portfolio updates and ensure consistent change adoption.

SSG Offering Hierarchy Definition Definition

Define the SSG Offering Hierarchy for IDG, ISG, and MBG, empowering Sales, PM, Geo Team, and stakeholders with clear insights into each offering's scope, positioning, and strategic alignment.

Governance Process Governance

The governance process encompasses diverse business scenarios, standardized workflows, an approval matrix, and a contact list to ensure robust governance and process control during IDG & ISG PN and OH application and enablement.

AI Apps & Tools

SPARK - SSG Sales Ops AI Agent

SPARK is an intelligent AI assistant designed to streamline SSG Sales Operations. It enables natural language data queries, providing instant insights across multiple data sources including Simu, TCV, and DaaS Bookings. Users can perform Data Inquiry and Knowledge Quiz interactions to quickly access business intelligence without complex SQL or reporting tools.

  • Natural language data queries across multiple datasets
  • Smart recommendations with "Guess You Like" feature
  • Support for Simu, TCV, and DaaS Bookings analysis
  • Data Inquiry and Knowledge Quiz modes
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SPARK AI Interface

Audit Tools

Audit includes IDG TCV Audit, ISG TCV Audit, DaaS Bkgs Audit, APOS Audit and more.

IDG TCV Audit

IDG TCV Audit

IDG Total Contract Value validation and verification process

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ISG TCV Audit

ISG TCV Audit

Infrastructure Solutions Group TCV verification and tracking

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DaaS Bkgs Audit

DaaS Bkgs Audit

Device as a Service bookings validation and manual claim processing

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APOS Audit

APOS Audit

Accessories, Peripherals, Options & Software audit tools

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I&C & Rebates

Our team is responsible for DaaS, ISG Lease, APOS... I&C data foundation including logics, data flows, BIs and governance, ensuring the accuracy our I&C revenue based and support I&C payment cycle.

Rebate Programs

Manage partner rebate programs and calculations

I&C Tracking

Investment and Credit tracking and reporting

Performance Analytics

Rebate performance and ROI analysis

News & Notification

Apr 14, 2026

SSG OH V3.2 Transition Project Kick Off

The new offering hierarchy version 3.2 transition project has officially started. All stakeholders are required to attend the kickoff meeting.

Apr 10, 2026

SPARK AI Agent Now Available

The SSG Sales Ops AI Agent SPARK is now in UAT. Try out the new natural language query capabilities for your data needs.

Apr 5, 2026

NA Migration

North America S4 Migration project is now in active phase with enhanced tracking and reporting capabilities available.